Audience and consent
Define who may be contacted, for which purpose, during which hours, with which opt-out and recording-disclosure process.
Illustrative scenarioLogistics & Supply Chain
Last-Mile Delivery
A planning scenario for exploring call flow, data access, human handoffs, safeguards, and evaluation criteria in logistics & supply chain.
LogisticsLast-MileDeliveryOnfleetCustomer Experience
Evaluation worksheet
Turn the scenario into a testable workflow
Use these review areas to write requirements for a synthetic-data prototype. Do not infer an integration, deployment result, or production readiness from this scenario.
Minimum data boundary
List the fields the workflow actually needs, where they come from, who can access them, and what must never enter a prompt or transcript.
Conversation path
Map the opening, identity checks, user intent, allowed actions, confirmation language, failure states, and closing.
Human escalation
Set the exact conditions for a handoff, the context a person receives, and what the agent must do when nobody is available.
Evaluation plan
Choose observable success, safety, quality, and failure measures before setting a baseline or making an outcome claim.
Build from evidence
Inspect the code-backed product surface
Review what is implemented in the repository, what can run locally, and which external credentials are required for real calls.
Explore the open-source stack